» Is there a special occasions policy?
Special occasions such as Boxng Day, Mother’s and Father’s Day a £10 deposit is required. For Valentine’s its £15 deposit and for Christmas, New Year’s Eve (second seating) a £25 non-refundable deposit is required. One week’s cancellation is required for bookings on Christmas Day and NYE (second seating) for other occasions 72 hour cancellation operates before any refunds are applicable.
» Are large groups required to pay a deposit in advance?
For group bookings (6 or more), you will be required to secure your reservation with a credit/debit card. No money will be taken from your card at the time of booking. However, please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 72 hours prior to the reservation, we reserve the right to charge your card £15 per person for ‘no show’.
» How is my credit/debit card data stored?
We use an external company, which is fully PCI compliant, to store all the card details on their system. Those details are temporarily held on their database. Once the booking has taken place the data is removed from the system. This is in Accordance with the Data Protection Act 1998.
» Can customers visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends, during bank holidays and special events, but we do our best to accommodate our customers on a first come, first served basis. Sadly, some customers may be disappointed by the wait and we apologies for that but cannot guarantee a table at busy times. We therefore ask to book in advance to avoid disappointment.
» How long is my table reserved for?
We reserve your table for up to 30 minutes from the time of booking. In case of no communication, the table will be released.
» Can I make a change to the number of guests attending?
If your numbers are increasing or decreasing, please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability.